Shipping policy
Shipping Policy
Thank you for shopping with AOORRA. We are committed to delivering your order as quickly and safely as possible.
Processing Time
All orders are processed within 1–3 business days after payment is successfully received. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Time
Estimated delivery times are:
- United States: 5–10 Business Days
- Canada: 7–12 Business Days
- United Kingdom: 5–10 Business Days
- Australia: 7–14 Business Days
- Europe: 7–14 Business Days
- Other International Locations: 7–20 Business Days
Please note that delivery times are estimates and may vary due to customs, weather conditions, or carrier delays.
Shipping Cost
Shipping charges are calculated at checkout based on your delivery location.
We may also offer Free Shipping during promotional periods or on qualifying orders.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number. Tracking information may take 24–48 hours to become active.
Delayed Shipments
While we strive to deliver all orders on time, unexpected delays may occasionally occur due to:
- High order volume
- Weather conditions
- Customs inspections
- Carrier delays
- Public holidays
We appreciate your patience and understanding.
Incorrect Shipping Address
Please ensure your shipping address is correct before completing your purchase.
AOORRA is not responsible for delays or lost packages resulting from incorrect or incomplete shipping information provided by the customer.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue as quickly as possible.
Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees imposed by your local government. These charges are the responsibility of the customer.